The baggage delivery service (hereinafter referred to as the “Service”) is a service that delivers customers’ baggage between designated locations, such as airports and hotels, through an online application process.
Service Usage Procedure
a) Registration of Delivery Information Please register the delivery route, preferred pickup date and time, baggage size, and quantity on the dedicated Service website.
b) Registration of Customer Information Please register the information required for delivery, including your name, email address, SNS ID (if applicable), flight information, and electronic payment details. All registered customer information will be properly protected in accordance with our Privacy Policy. If you register as a member, you will not be required to re-register your information for future use.
c) Payment After completing steps a) and b), please complete payment using a credit card or other electronic payment methods such as QR code payments. If you wish to cancel your reservation, please contact the Customer Service Center by 11:00 p.m. on the day before the pickup date.
d) Notification of Transaction Number After payment is completed, we will notify you of your transaction number by email. Please review the details carefully.
e) Baggage Drop-off When dropping off your baggage at the registered location (airport, hotel, etc.), please present your transaction number to the staff and confirm the delivery details before handing over your baggage.
f) Baggage Receipt Once your baggage arrives at the designated destination, we will notify you by email that delivery has been completed.
Important Notes for Customers
Delivery to and from accommodation facilities is limited to guests staying at the respective facility. If a non-guest attempts to send baggage to such a facility, the facility may refuse to accept it.
a) Maximum Compensation Amount We will compensate for damage only in cases where the Company is found to have intentional misconduct or negligence. Compensation shall be limited to the actual value of the baggage, with a maximum amount of JPY 100,000.
b) Items Not Accepted for Delivery Items weighing more than 30 kg, items valued at more than JPY 300,000, valuables, dangerous goods, animals, and similar items.
c) Cancellation policy Cancellations made by 11:00 p.m. on the day before pickup: 0% (full refund of electronic payment) Cancellations made after 11:00 p.m. on the day before pickup: 100% (cancellation fee applies) No prior notice: 100% (cancellation fee applies)
d) Disclaimer As a general rule, damage eligible for compensation will be handled by repair. However, depending on the extent of the damage or time-related factors, alternatives to repair may be offered.
For baggage and personal items with no declared value, the maximum compensation amount per customer is JPY 100,000 when the cause of damage is attributable to the Company. If the actual value exceeds JPY 100,000, customers may purchase an optional “Safety Pack” (paid service, maximum coverage JPY 300,000) at the time of booking.
Please note that certain cases may be excluded from compensation in accordance with this disclaimer.
While we take great care in handling baggage, we shall not be liable for damage to fragile items such as musical instruments, sports equipment (including surfboards, windsurfing equipment, scuba gear, bicycles, etc.), electronic devices (cameras, computers), precision instruments, works of art, antiques, ceramics, glass products, or alcoholic beverages, where damage is caused by inherent defects or characteristics of such items.
Additionally, we shall not be liable for minor damage unavoidable through normal handling (such as scratches, cuts, dents, or stains), damage caused by excessive weight or size, deterioration due to aging, wear of tires, loss of protruding accessories (including removable casters, straps, hooks, name tags, or belts), or damage caused by security inspections conducted by authorities such as the TSA (Transportation Security Administration) or equivalent organizations.
If any damage is discovered, please contact Customer Support within seven (7) days from the delivery date.
Delivery to and from accommodation facilities is limited to guests staying at the respective facility. If a non-guest attempts to send baggage to such a facility, the facility may refuse to accept it.
a) Maximum Compensation Amount We will compensate for damage only in cases where the Company is found to have intentional misconduct or negligence. Compensation shall be limited to the actual value of the baggage, with a maximum amount of JPY 100,000.
b) Items Not Accepted for Delivery Items weighing more than 30 kg, items valued at more than JPY 300,000, valuables, dangerous goods, animals, and similar items.
c) Cancellation policy Cancellations made by 11:00 p.m. on the day before pickup: 0% (full refund of electronic payment) Cancellations made after 11:00 p.m. on the day before pickup: 100% (cancellation fee applies) No prior notice: 100% (cancellation fee applies)
d) Disclaimer As a general rule, damage eligible for compensation will be handled by repair. However, depending on the extent of the damage or time-related factors, alternatives to repair may be offered.
For baggage and personal items with no declared value, the maximum compensation amount per customer is JPY 100,000 when the cause of damage is attributable to the Company. If the actual value exceeds JPY 100,000, customers may purchase an optional “Safety Pack” (paid service, maximum coverage JPY 300,000) at the time of booking.
Please note that certain cases may be excluded from compensation in accordance with this disclaimer.
While we take great care in handling baggage, we shall not be liable for damage to fragile items such as musical instruments, sports equipment (including surfboards, windsurfing equipment, scuba gear, bicycles, etc.), electronic devices (cameras, computers), precision instruments, works of art, antiques, ceramics, glass products, or alcoholic beverages, where damage is caused by inherent defects or characteristics of such items.
Additionally, we shall not be liable for minor damage unavoidable through normal handling (such as scratches, cuts, dents, or stains), damage caused by excessive weight or size, deterioration due to aging, wear of tires, loss of protruding accessories (including removable casters, straps, hooks, name tags, or belts), or damage caused by security inspections conducted by authorities such as the TSA (Transportation Security Administration) or equivalent organizations.
If any damage is discovered, please contact Customer Support within seven (7) days from the delivery date.
Contract
a) Establishment of the Contract A service contract between the Company and the customer shall be established when the customer completes electronic payment on the dedicated Service website and the Company issues a transaction number. If the customer fails to drop off the baggage at the registered location or at the specified pickup date and time, no refund of the electronic payment will be made.
b) Responding to Baggage Delivery Accidents In the event of delay, damage, or loss occurring between the time the baggage is accepted at the agency and delivery to the destination, the matter will be handled in accordance with the Tebura-bin Transportation Terms and Conditions.
Inquiry
Customer Service Center Phone: 072-657-9803 Email: info@k-b-x.com Service Hours: 8:00 a.m. – 11:00 p.m. (Japan time) Supported languages: Japanese, English, Chinese (Traditional, Simplified), Korean
Customer Service Center
Phone: 072-657-9803
Mail: info@k-b-x.com
Service Hours: 8:00 a.m. – 11:00 p.m. (Japan time)
Supported languages: Japanese, English, Chinese (Traditional, Simplified), Korean
Cancellation, Suspension, Change of Delivery Service
The Company may cancel, suspend, or modify the Service without prior notice under any of the following circumstances. The Company shall not be liable for any damages incurred by users as a result.
a) When regular or emergency maintenance of the Service system is required b) When the Service cannot be provided as usual due to natural disasters or other emergencies c) When the Company determines that a temporary suspension is necessary for operational reasons
The Company may cancel, suspend, or modify the Service without prior notice under any of the following circumstances.
The Company shall not be liable for any damages incurred by users as a result.
a) When regular or emergency maintenance of the Service system is required
b) When the Service cannot be provided as usual due to natural disasters or other emergencies
c) When the Company determines that a temporary suspension is necessary for operational reasons
Protection of personal information
The Company complies with all applicable laws and regulations concerning the protection of personal information and handles such information appropriately. Personal information registered by customers will be carefully protected and managed in accordance with the Company’s separately establishedPrivacy Policy. Partner agencies will also comply with the Company’s Privacy Policy and properly manage users’ personal information.
