Hotel-to-hotel luggage
Same day delivery

Travel lighter. Travel easier.

Hotel-to-hotel luggage same day delivery

Travel lighter. Travel easier.

What is “Hands-Free Delivery”?

Our service delivers your luggage safely from your current hotel to your next hotel.
Simply book online in advance and leave your luggage at the hotel front desk.
Our driver will deliver it directly to your destination hotel.
Enjoy sightseeing or work without carrying heavy suitcases.

Our service delivers your luggage safely from your current hotel to your next hotel.
Simply book online in advance and leave your luggage at the hotel front desk.
Our driver will deliver it directly to your destination hotel.
Enjoy sightseeing or work without carrying heavy suitcases.

How It Works

Easy Online Booking

Select your delivery date, departure hotel, destination hotel, and number of bags.
Pay online using your preferred method such as credit card or e-wallet.
A confirmation email will be sent after booking.

Select your delivery date, departure hotel, destination hotel, and number of bags.
Pay online using your preferred method such as credit card or e-wallet.
A confirmation email will be sent after booking.

Drop Off at Your Hotel

At check-out, tell the front desk you are using the luggage delivery service.
Show your booking confirmation email for smooth handling.
Receive tags from hotel staff for each piece of luggage.
Write your booking number, destination hotel, and name on the tag.
Our driver will collect and deliver your luggage.

At check-out, tell the front desk you are using the luggage delivery service.
Show your booking confirmation email for smooth handling.
Receive tags from hotel staff for each piece of luggage.
Write your booking number, destination hotel, and name on the tag.
Our driver will collect and deliver your luggage.

Pick Up at Your Destination Hotel

Receive your luggage at the front desk when you check in.
Track your delivery in real time with our tracking system.
Travel comfortably without carrying luggage on trains or buses.

Receive your luggage at the front desk when you check in.
Track your delivery in real time with our tracking system.
Travel comfortably without carrying luggage on trains or buses.

Price List

　　
Carry-on bag (≤120cm)
¥– （Tax included ¥–）
Checked baggage (≤160cm)
¥– （Tax included ¥–）
Oversized baggage (≤180cm)
¥– （Tax included ¥–）
Book Hands-Free Delivery

Important Notes

・We recommend booking by 10:00 AM on the delivery day.
・Valuables, fragile items, and perishables are not accepted.
・Delivery area: Osaka City → Kyoto City.
Delivery is only available within Osaka City and Kyoto City.
If an order is placed for any other area, please note the following:
1. Delivery may not be possible.
2. Same-day delivery cannot be guaranteed.
3. Even if delivery is possible, an additional fee based on the distance will be charged. Delivery will only be completed after the additional fee is paid by credit card.
・Please check hotel business hours and reception times.

About This Site

Scroll

Please follow the booking instructions on this page and confirm the size and number of bags before booking.

Please write your booking number on your luggage.

Luggage will be delivered to your hotel between 2:00 PM and 5:00 PM on the arrival day.

Please follow the booking instructions on this page and confirm the size and number of bags before booking.

Please write your booking number on your luggage.

Luggage will be delivered to your hotel between 2:00 PM and 5:00 PM on the arrival day.

Customer Reviews

Enjoyed sightseeing to the fullest!

I used this service when traveling from Kyoto to Osaka. I left my luggage at the hotel and went sightseeing right away. When I arrived at the next hotel, my suitcase was already there. Amazing!

I used this service when traveling from Kyoto to Osaka. I left my luggage at the hotel and went sightseeing right away. When I arrived at the next hotel, my suitcase was already there. Amazing!

Stress-free business trips!

I move between hotels often for work. Fast and reliable delivery makes travel much easier. I can’t imagine traveling without it now.

I move between hotels often for work. Fast and reliable delivery makes travel much easier. I can’t imagine traveling without it now.

Perfect for families with children!

We had lots of luggage including a stroller. This service made sightseeing much easier for us and our child.

We had lots of luggage including a stroller. This service made sightseeing much easier for us and our child.

Freedom from heavy luggage!

Carrying two large suitcases was tough. Using this service reduced all the stress. Highly recommended!

Carrying two large suitcases was tough. Using this service reduced all the stress. Highly recommended!

Read more

Freedom after check-out!

I could enjoy sightseeing and cafés without worrying about my luggage. It made my trip much more enjoyable.

Great for long stays!

I used this service during a long stay with many bags. Knowing my luggage arrived safely was a big relief.

Recommended for international travelers!

My overseas friend loved the easy English support. They were impressed by the quality of service in Japan.

Everything handled at the hotel!

No need to find delivery services or write addresses. Very convenient and traveler-friendly.

Flexible even with schedule changes!

Staff responded quickly to sudden changes. Reliable and trustworthy service.

Changed the way I travel!

Traveling hands-free is so comfortable. I’ll never go back to carrying luggage again.

FAQ

Same-day delivery available?

Yes. Please book by 10:00 AM on the delivery day (Osaka/Kyoto).

How late can I book?

By 10:00 AM on the delivery day.

Weight limit?

Up to 30kg.

Items not listed on the site?

Please contact us. Valuables, fragile items, and perishables are not accepted.

Where can I check prices?

Please check here.

Payment methods?

Credit Card, PayPay, PayPal, WeChat Pay, UnionPay, Google Pay, Apple Pay, Alipay.

Cash accepted?

No. Please use the methods above.

Pay at airport counter?

Payment must be made in advance.

Receipt available?

Yes.

Service area?

Osaka City / Kyoto City.

Where do I leave my luggage?

At the hotel front desk.

Where can I get luggage tags?

Ask hotel or counter staff.

How can I change or cancel my reservation?

Please contact us via the inquiry form.
Cancellation Policy
Contact us by 11:00 PM on the day before pickup: 0% cancellation fee (full refund of prepaid amount)
Contact us after 11:00 PM on the day before pickup: 100% cancellation fee
No prior notice: 100% cancellation fee
If you booked through an external booking site, please refer to that site’s cancellation policy.

Please contact us via the inquiry form. Cancellation Policy Contact us by 11:00 PM on the day before pickup: 0% cancellation fee (full refund of prepaid amount) Contact us after 11:00 PM on the day before pickup: 100% cancellation fee No prior notice: 100% cancellation fee If you booked through an external booking site, please refer to that site’s cancellation policy.

How far in advance can I book?

Up to 1 week ahead.

Room number unknown?

Enter your check-in date in the room number field.

No confirmation email received?

Please contact us.

Can I track my luggage?

Email notifications will be sent after pickup and delivery.

Where can I find my reservation number (Transaction number)?

It is written in your reservation confirmation email.

Items Not Accepted?

Valuables, fragile items, and perishables.

To what extent is compensation provided for damaged luggage? (Disclaimer)

At KBX Co., Ltd., we handle all luggage entrusted to us with great care.
However, damage may occur due to vibration or movement during transportation.

Please note that the following cases are not covered by compensation:

Damage caused by excessive weight or oversized luggage

Wear and tear over time, such as broken handles or worn wheels

Minor damage during delivery, including scratches, dents, or stains

For more details, please check the following pages:
Disclaimer
Terms of Service

Can I send from a private home or Airbnb?

Please contact us.

Do I need tags for multiple bags?

Yes. One tag per bag.

Can people ride with the luggage?

No. Luggage only.

荷物の破損はどこまで賠償しますか。（免責事項）

株式会社KBXではお客様よりお預かりしたお手荷物は、大切に取扱っております。
しかしながら、配送中の揺れ等により破損が生じることがございます。
その際、以下の破損等については免責とさせて頂いておりますのであらかじめご了承ください。

・手荷物の過重、過容量による破損、経年劣化による取っ手の破損・タイヤの摩耗など
・配送過程による軽微な破損（すり傷、へこみ、汚れ等）など

詳細は下記にてご確認ください。
免責事項
利用規約

民泊・会社・自宅から荷物を送れますか？

当サイトよりお問い合わせください。

複数の荷物があります。タグは個数分必要ですか？

はい。
荷物1個＝タグ1枚必要です。

人も乗れますか？

申し訳ございません。お荷物のみお運びすることができます。電車やバス、タクシー等をご利用ください。

ご予約はこちら ▶︎